How can we help you?

First, check that you have an active internet connection. For OAuth services (Dropbox, Google Drive, OneDrive, pCloud) try removing the account in Settings and signing in again — your access token may have expired. For Koofr and custom WebDAV, double-check your username and password (use an app-specific password for Koofr). If the problem persists, verify the service isn't experiencing an outage.

Go to your Google Account → Security → Third-party apps with account access, find Confinix Stream, remove it, then reconnect in the app. This forces a fresh OAuth flow with the correct permissions scope.

Ensure the server URL includes the full path (e.g. https://yourserver.com/remote.dav/files/username/). The URL must use HTTPS. Confirm your username and password are correct and that the server allows WebDAV connections from external clients.

Buffering is usually caused by a slow connection between your device and the cloud provider. Try lowering the video quality if available, connect to a faster Wi-Fi network, or move the file to a cloud region closer to your location. Large MKV files with high bitrates are most affected.

In the player, tap the screen to reveal controls, then open the audio settings menu to adjust the audio delay offset. If the issue is consistent for a specific file, the file itself may have been encoded with a sync issue.

Confinix Stream uses VLC to handle most formats. A black screen can occur with DRM-protected content (which cannot be played) or with rare codec combinations. Try re-encoding the file to H.264/AAC in an MP4 container using HandBrake as a workaround.

Open Confinix Stream → Settings → Subscription and tap "Restore Purchases." This re-validates your App Store receipt. If the issue persists after restoring, ensure you are signed in to the App Store with the same Apple ID used to purchase.

Subscriptions are managed entirely by Apple. Go to your iPhone Settings → tap your name → Subscriptions → Confinix Stream → Cancel Subscription. Your premium access continues until the end of the current billing period.

Refunds for App Store purchases must be requested directly from Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Confinix Stream charge, and submit a refund request. Apple typically responds within 48 hours.

Confinix Stream scans your configured library paths. By default these are /Media/Movies and /Media/TV. If your files are in a different folder, go to Settings → Manage Library Paths and add the correct path. After saving, pull down on the library to refresh.

TMDB matching works best when file names follow the pattern Movie Title (Year).ext or TV Show S01E01.ext. Rename your files to match this format and refresh the library. You can also manually search for metadata by long-pressing a title.

Place the subtitle file in the same folder as the video file and give it the same base name (e.g. Movie.mkv and Movie.srt). Supported formats are .srt, .vtt, .ass, .ssa, .sub, .sbv, and .ttml. The subtitle file will then appear automatically in the subtitle picker when playing the video.

This is usually an encoding mismatch. Open the subtitle settings in the player and change the text encoding to match the language of your subtitles (e.g. UTF-8 for most modern files, Windows-1252 for older European subtitles).

Full setup guides with screenshots are available on our main page.

We recommend organising your media as: /Media/Movies/Movie Title (Year)/Movie Title (Year).mp4 and /Media/TV/Show Name/Season 01/Show Name S01E01.mp4. This matches the default library paths and ensures TMDB can match your files correctly.